Anticipating and Preparing for Change

The wellbeing services counties’ reform will affect the outlook for the health and social services sector on many levels in the coming years. Every citizen will be affected by the reform at some stage of life, and all taxpayers will contribute to covering the costs. As customers and service users, we want timely help to be provided smoothly and when needed in different life situations. Social and healthcare leaders, managers, experts, and other service staff need support in their own management activities, as well as the latest information and new approaches to providing smooth and timely services. We must invest in developing the production of services, as smooth processes are key to solving problems in the health and social services sector, as our resources are currently scarce.

Opportunities for Digitalization in Healthcare

Developments such as robotics, digitalization and artificial intelligence will enable new perspectives which may not be apparent to us but offer the potential for new well-being services, products, and competence. Service integration and the streamlining of customer processes will require a new kind of focus. We must lead our ‘troops’ into new situations and manage the change by preparing in good time.  Have you prepared for the challenges of the coming years in your organization?

Managing Social Impact

The wellbeing services counties must focus on organizing and delivering timely, integrated, cost-efficient, and results-based services of the right level. The management focus is shifting towards managing impacts and their power, rather than service delivery and productivity.

One of the key development targets in the sector is to improve the experience of multi-service users by integrating services on a customer-oriented basis. This means that leaders and experts must be able to increase the impact and customer-orientation of their services.

Digitalization is radically transforming many current service production methods in areas such as interaction with services, evaluating care needs, and self-care. For this reason, managers of social and health care services must be aware of the service development opportunities presented by digitalization.

In many countries, a value-based approach now lies at the core of social and health care service development. Lean focuses on value creation and the development of customer-orientation in services. It is important for health and social services managers and experts to identify the benefits of lean methods for improving processes and services.

Strong Experience as a Developer in the Field

Aalto EE offers leading edge expertise in the development of management in the sector, since our training program is designed alongside experts in business administration and industrial management, and the health and social services sector. The lessons learned during training are applied to your own work environment, providing tangible support for practical development work.

We have implemented healthcare management programs for both the private and public sector since 1990. Johtaminen terveydenhuollossa (JTH) program and its predecessor TEJOKO have been developing Finnish healthcare since 1992. The program has become a significant part of a healthcare professional's development path as a manager. In addition, we have implemented numerous customer-tailored training programs for companies in the health and social services sector, e.g., in the field of management and supervisory work, as well as process management and lean development.