Achieving Efficiency and Productivity Through Quality and Lean Practices
Do you aim to enhance your organization's quality, efficiency, and competitiveness? Our Quality Management and Lean programs offer practical tools for quality assurance, process improvement, and continuous improvement. You will learn how to identify improvement areas, solve problems, and systematically lead change.
Our programs help you understand the big picture and develop quality and lean thinking analytically: this means not only contextualization, but also gaining new knowledge as well as identifying, developing, experimenting with, and applying feasible ideas.
What kind of training or development are you looking for?
What can be achieved through the new learnings?
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Improved productivity and profitability: Quality management systems, Lean principles, and Lean Six Sigma methodologies enhance organizational efficiency, reduce waste, and ensure optimal resource utilization, directly impacting profitability.
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Competitiveness and customer satisfaction: Systematic quality improvement ensures that customers receive consistent products and services that meet their needs, thus increasing customer loyalty and market position.
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Data-Driven decision making: Lean Six Sigma brings statistical analysis and fact-based decision-making to the organization, minimizing guesswork and delivering better results.
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Continuous improvement culture and personnel competence: Lean thinking cultivates a culture of problem-solving and improvement, ensuring staff skills remain current and driving organizational evolution.
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Strategic advantage: Effective quality management aligns organizational strategies with operational practices, embedding quality into the organizational DNA for long-term success.
Quality management involves the systematic development and continuous improvement of operations, products, services, and processes. It is based on understanding customer needs, analyzing the current situation, and setting objectives. Quality ensures that strategic directions are effectively implemented.
Successful organizations invest in systematic quality development, including change management, operational excellence, and strategic development. Quality thinking is anchored in the culture of the organization, which requires both setting the right metrics and engaging staff in continuous improvement.
Lean is a management and development philosophy that focuses on adding value and eliminating waste. At the heart of Lean thinking are customer focus, process streamlining, and continuous improvement. Organizations adopting Lean practices experience continuous evolution, enhancing staff skills and problem-solving capabilities.
Lean originated in the automotive industry, but its principles apply to all types of organizations. Standardized work and systematic development optimize processes, reduce variation, and eliminate unnecessary tasks, allowing the organization to focus on delivering maximum customer value and efficient resource utilization.
Lean Six Sigma (LSS) combines Lean principles and Six Sigma methodologies with an emphasis on statistical analysis and accurate measurement of processes. LSS aims to minimize variation, reduce errors, and optimize resource allocation.
LSS is based on systematic improvement and problem-solving, focusing on current state analysis, root cause identification, and data-driven development. It provides clear tools and methodologies for enhancing organizational efficiency and effectiveness.
See also
Operations and Supply Chain Management
Our operations and supply chain management training programs will help you anticipate change and develop your operations to achieve sustainable competitiveness.
Online Courses
Our online courses offer you the opportunity to study business and organizational management themes as well as develop essential skills and knowledge for experts at every stage of their career.
Meet Our Faculty
Pekka Töytäri
Pekka Töytäri is Professor of Practice in Product and Service Systems Sales at Aalto University.
In addition to his academic career, Töytäri is the owner of Efecto Oy, where he coaches and consults companies in developing customer relationship management.
Pekka Töytäri's research and coaching expertise in the area of customer relationship management is particularly related to understanding customer value, developing customer-centric value propositions, customer-centric value proposition design process and tools, customer value concretisation and calculation, and understanding, describing, and analysing customer behaviour. In his research, Töytäri has found that systematic customer insight creates the conditions for correct customer selection, effective customer encounters, communication of tangible customer value, and co-creation of value.
Töytär holds a PhD in technology from Aalto University's School of Basic Sciences and a doctorate in value-based selling, pricing, and sales management from the Department of Production Economics.
Katri Kauppi
Katri Kauppi is a tenured Associate Professor of Logistics and Supply Chain Management at Aalto University School of Business.
Kauppi has previously worked at Nottingham University Business School and Manchester Business School in the UK where she has also taught in Global MBA-programmes in e.g. Dubai, Shanghai, Hongkong and Miami. Prof Kauppi teaches in the areas of sustainable supply chain management, procurement and sourcing as well as supply chain risk management
Prof. Kauppi’s research interests include organizational purchasing behaviour, supply chain failure causes and consequences, social sustainability certifications, climate change risk mitigation in supply chains as well as public procurement. Prof Kauppi’s has received several recognitions from her research work and also the World Culture Council Special Recognition Award for a young scientist who early in their career has made an international impact through their research.
