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Developing Agile Innovation Capabilities

Online Learning Path

The Developing Agile Innovation Capabilities program gives you a 360-degree view of innovation and service design. It supports developing an innovative mindset and a service design culture in your organization.

The program offers you practical tools and frameworks for designing new innovative products and services. It will teach how to combine analytical and creative thinking systematically for the best results.

By completing the course, you will gain a better understanding of  

  • how to assess and optimize service quality, and how to integrate customers and technology in service delivery
  • Design Thinking process and practical tools
  • main innovation tools and frameworks and
  • how to empower team members and employees in exploring new ideas and business opportunities.

The learning path consists of three online courses that are also available as stand-alone courses: Service Management, Design Thinking, and Innovation Leadership.

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By completing the program, you will get an Aalto EE Developing Agile Innovation Capabilities certificate worth 1.5 ECTS.


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Service Management

This course provides a toolbox to understand better and analyze recent service management developments. You will understand how to assess and optimize service quality and the future role of artificial intelligence in service, design effective service recovery measures, integrate customers and technology in service delivery, and develop hybrid offerings in business markets.

Design Thinking

The course walks you through the human-centric process of Design Thinking and gives you the best tools for all phases. You will learn to systematically combine analytical and creative thinking for the best business results. You will gain a coherent understanding of this human-centric approach to innovation, its process and tools, and receive the latest academic viewpoints as well as many practical, real-world examples and tacit knowledge on how best to apply it.

Innovation Leadership

The central concept of this course is that Innovation Leadership is not just for start-ups. It is a mindset and a set of practices adopted by small and large organizations to address today’s increasingly complex business problems. The course builds fundamentally on Lean Start-up methodologies and frameworks that highlight the three key concepts of a) systematic innovation, b) exploration vs. execution projects, and c) entrepreneurial management.


The program is targeted to business leaders and experts responsible for creating and growing new products or services and applying design thinking and innovation tools in development processes.

Contents and Schedule

The program consists of three online courses focusing on Service Management, Design Thinking, and Innovation Leadership. During the Design Thinking course, you are introduced to a Design Thinking Workbook with practical tools and templates for real business challenges.

The program allows flexible study patterns; you can decide on your schedule and the speed of your progress. The program duration is approximately 12–18 weeks following the recommended 4–5 hours weekly study schedule.

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