A Pioneer in Service Design and Innovation Training

We will help you develop your knowledge and expertise in creativity, leadership, and strategic innovation. You will be provided with the understanding and tools to innovate and lead your business in a digitalized world of networks, create business models that drive growth and adoption while delivering attractive returns, and design new solutions that create value for the customer and your business.

Key aspects of servitization include technological opportunities, business models, change management, and customer-centric development. These are also the foundations of the training provided by Aalto EE and Aalto University. As a pioneer in the industry, we have been providing programs in service design for ten years. Our students obtain a comprehensive overview of the subject, are given a framework and concepts, and have the chance to try out the methods best suited to various phases. The program also imparts a large amount of tacit knowledge and confidence in your own approach.

What kind of training or development are you looking for?

Customized Competence Development Solutions

With over 50 years of experience, Aalto EE develops world-class competence development solutions that utilize Aalto University’s multidisciplinary faculty and approach.

We co-create with organizations' impactful and inspirational training solutions and help our customers to address current and future business challenges.

 

Aalto EE's customized solutions are an impressive way to renew organizations and competencies, ensure strategy implementation, and build a new competitive advantage. Together with our corporate clients, we design and implement customized training where all aspects are always organized according to the customer's needs.

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Telia 5G Boost Development Program Produced New Business Innovations around 5G Technology

Aalto EE and Telia collaborated on a program around 5G technology and its opportunities for Telia’s business. The six-month program for Telia’s sales professionals resulted in new innovations and an entirely new business area for the company.

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Meet Our Faculty

Ulla Jones

Ulla Jones is a service design and customer experience expert who has played a key role in the customer-centricity transformation journey of many companies (Arla, OP, DNA, Posti).

She has helped organisations to use design thinking as a strategic competitive advantage, bringing in new talent and capabilities. At the heart of his approach are empathy, participative leadership, and a focus on making, which enable organisations to meet the needs of their customers in an ever-changing market environment.

Jones currently works as a people-centred work-life coach. She believes that fundamental cultural change starts with an organisational culture that creates a space for psychological safety, a culture of experimentation, creativity, and innovation.

Ulla Jones is known as a pioneer and active advocate of Finnish service design. She is a renowned seminar speaker, columnist, and podcaster, and has also been awarded the Gold Summit for Service Design.

Hanna Brotherus

Hanna Brotherus is a choreographer, director, and author. She is a specialist in bodily expression, and encounters between human beings lie at the core of her work.

Moving smoothly at the interface between art and well-being, Brotherus is working to increase humaneness, being seen, and authenticity. She is an expert in the performing arts bringing together different groups of people and collaborators in communal and societal productions.

Brotherus has choreographed more than 30 full-length dance productions and dozens of shorter live and filmed pieces that have been performed in Stockholm, Seoul, and Hong Kong, as well as Finland. She is among Finland's most renowned and productive artists in her field. Her accomplishments have been recognized in Finland and internationally. Besides numerous grants from the state and several foundations, she was awarded the Tanssin Maineteko award in 2014 and the Pro Dance Choreographer Award in 2020.

Hanna Brotherus has written books and articles on dance and two novels. She has taught dance and movement extensively to different audiences. She also coaches the personnel of large organizations in bodily awareness.

Hanna Brotherus holds an MA in (Dance) Choreography from the Theatre Academy of The University of the Arts Helsinki.

Contact Us

Julia Heinonen

Relationship Specialist +358 10 837 3784 julia.heinonen@aaltoee.fi

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Call for Strategic Innovation

All over the world, forward-thinking companies are seeking growth by creating innovative business models, establishing themselves in new markets, and developing new partnering models. Forerunner companies actively strive to establish themselves as the power players and leading creators of new business ecosystems. In the global market, even smaller niche players can succeed with innovative business models and deep customer insight.

This calls for strategic innovation capabilities, the understanding and competencies required to develop business models and build new value networks in a platform economy, and the ability to lead change. Innovation capabilities are vital to ensuring business continuity and keeping jobs in the high-cost countries of the West.

Servitization continues to evolve, changing industry and branch structures. At the same time, companies and organizations are striving to servitize their businesses, products, and customer processes. Furthermore, companies that once built services around their products now often aim to develop products that can be embedded in their services. The final offerings are frequently produced in complex networks. To succeed in the digitalized world, traditional B2B service providers also need to step up their service productization capabilities and leverage customer insight.