Puhakka has close to 20 years of experience in LSS from the global business environment. Since 2016, Puhakka has worked as a trainer and consultant at Nordic Process Improvement in Lean Six Sigma and Design for Six Sigma training and coaching programs, as well as as a project manager and mentor for project leaders in various business areas. Prior to his current role, he spent more than 14 years in R&D and manufacturing process development across a wide range of business areas.

Puhakka holds a Master of Science degree in technology. He received his Lean Six Sigma Black Belt qualification in 2015 and a Design For Six Sigma education in 2010.

Koivisto has led projects, supported thousands of improvement initiatives, provided training, and been responsible for global organizations' Lean and Six Sigma deployment.

Since establishing his own company in 2009, Koivisto has been providing training in his areas of core expertise: statistical methods, Design for Six Sigma and Lean Six Sigma. He has profound knowledge of development methods and can apply them to a diverse range of practical processes and situations. Koivisto is highly esteemed for his expertise and productive, practical approach.

Mika Koivisto completed his Lean Six Sigma Black Belt training in 1999 and became a certified Master Black Belt on Nokia's first MBB course in 2000.

Professor Henri Schildt’s research interests span technology strategy, organizational change, and strategy process (with specific interest in reasoning under uncertainty and the use of data analytics). He is currently heading two research programs on data-driven management and the management of digitalization in Finnish manufacturing companies.

He is a tenured professor with a joint appointment at the Aalto University School of Business and the School of Science’s Department of Industrial Engineering and Management.

Henri Schildt completed his PhD at Helsinki University of Technology in 2007.

In addition to his academic career, Töytäri is the owner of Efecto Oy, where he coaches and consults companies in developing customer relationship management.

Pekka Töytäri's research and coaching expertise in the area of customer relationship management is particularly related to understanding customer value, developing customer-centric value propositions, customer-centric value proposition design process and tools, customer value concretisation and calculation, and understanding, describing, and analysing customer behaviour. In his research, Töytäri has found that systematic customer insight creates the conditions for correct customer selection, effective customer encounters, communication of tangible customer value, and co-creation of value.

Töytär holds a PhD in technology from Aalto University's School of Basic Sciences and a doctorate in value-based selling, pricing, and sales management from the Department of Production Economics.

His experience includes major business transformation programs, business process and productivity improvement, and customer experience development. He also has over 10 years of experience in senior management positions in large international companies (e.g., Telia, Nokia, Microsoft). He is a change leader with a strong customer and people-oriented approach.

Jarmo Kortelahti specialises in digital transformation, improving customer experience and productivity, and driving growth in an international and multicultural business environment. He has led and coached over 100 development projects and trained over 500 executives and employees in Europe, the USA, Central Asia, and China.

Max Finne is an operations, projects, and supply chain management expert. He has specialized in servitization, Industry 4.0, service network management, professional service operations, inter-organizational collaboration, learning analytics, and flipped learning pedagogies. Finne has taught in several Warwick Business School’s prestigious Executive, Full-time, and Distance Learning MBA Programs before joining Aalto University. Even the most demanding student cohorts highly appreciate Finne’s teaching and have awarded him the highest student feedback of the whole teaching team on many occasions.

He has carried out close research collaboration with companies such as ABB, Costain, Finnair, Fujitsu, KONE, NCC, and Skanska. He delivers innovative and engaging teaching with a high impact on learning, showcased through his winning the distinguished Nigel Slack Teaching Innovation Award in 2015, 2016, and 2018.

Max Finne has been awarded Postgraduate Certificate in Academic and Professional Practice with distinction (1st-class honors) from the University of Warwick. It gave him full pedagogical qualification to teach in the UK Higher Education and recognition as a Fellow of the Higher Education Academy.

He teaches, in particular, master's students on leadership, teamwork, and self-management.

Ylitalo's pedagogical approach emphasises a dialogical and resource-oriented approach. He also works as a supervisor, coach, and workplace facilitator. He has a long and diverse experience in coaching and developing leaders, management teams, and organisations in both corporate and public organisations.

Ylitalo's research has focused on leadership and leadership development, with a particular emphasis on the effectiveness of guidance, resource-centred and dialogue-based development approaches. He has also studied the social dynamics and development of cooperation and partnerships between companies and organisations, as well as network management and the development of a network approach.