Strategic Marketing and Customer-Centricity
Strategic Marketing and Customer-Centricity is a three-day module in the Global Leader program and can also be taken as a stand-alone program.
The Strategic Marketing and Customer Centricity program provides an understanding of how strategic marketing can be crucial in driving growth by being or becoming customer centric. The program includes using a customer-centric framework from planning right through to execution and follow up. You will dive into what strategic marketing really is about, how to ask the right questions, and how to integrate marketing into strategy and execution. The content has a very concrete and operational practical approach.
The program helps you guide your organization to become customer focused. The customer-centric strategic framework utilized is based on the instructor’s own client organizations’ experiences of what works and what does not. We will define what the strategic identity of an organization is to help you to become purpose driven. The OKR and SMART methods are used in the execution and performance follow-up phases.
4.5 ECTS credits can be transferred from the Strategic Marketing and Customer-Centricity program to the Aalto Executive MBA or Aalto MBA program.
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The Strategic Marketing and Customer-Centricity program is designed to enhance your performance through improved customer centricity.
The Strategic Marketing and Customer Centricity program is designed for experienced managers and business leaders who need to learn how strategic marketing can be crucial in driving growth by being or becoming more customer centric.
It is also relevant for seasoned experts who aspire to build competencies and confidence in making strategic decisions.
Contents and Schedule
Pre-module period of 2–3 weeks
Intensive contact learning session with instructor and peers
The program teaches what strategic marketing is all about and how it affects business value. In essence, strategic marketing is not about advertising and marketing campaigns, rather it is part of core business strategy. After the program, you will be able to make sure that your organization really is customer centric - and if not, you will know what steps need to be taken.
You will also understand what needs to be done in any transformation (whether becoming e.g., digital or customer focused) when executing the plan. Moreover, you will learn from sharing insights into developing organizational capabilities in strategic marketing excellence, while also ensuring personal development as a marketer and marketing-minded executive.
The program contains a written pre-assignment and a take-home assignment. The program is worth 4.5 ECTS credits.
Instructor: Nermin Hairedin, Senior Advisor, Aalto University Executive Education
Program Fee and Registration
The fee for the Strategic Marketing and Customer-Centricity program is € 4,350 (+ VAT).
Please note that the program fee does not include travel expenses or accommodation. VAT is applicable to private persons and Finnish companies.
Register for the Strategic Marketing and Customer-Centricity program at the latest four weeks before the module starts.
Other Global Leader Modules
You can choose to register for individual stand-alone Global Leader modules or take the the full Global Leader program including all four core modules and two elective modules of your choice.