Palvelumuotoilu ja asiakaskokemus – Service Design
Innovate, design, and develop your service to a new level
Service Design stands for service innovation, design, and development, using methods created in the field of design.
The program provides a comprehensive view of service design as a user-driven approach to service development. It runs through the various planning stages of service design and the methods appropriate to them. After the program, participants will understand how service design is connected to business goals and be able to describe a service production model.
The program is intended for a group of participants from a range of disciplines. Service design is a joint activity performed by a multi-disciplinary design team. You may be a marketing, service development, business development professional, or even a designer.
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