ALEX Customer Portal
Effective from March 1, 2022
ALEX Customer Portal (”ALEX”) is a customer service portal of Aalto University Executive Education Oy (“Aalto EE”) including inter alia the following services:
- ALEX Learning (online learning environment for programs), and
- ALEX e-Learning (online courses)
Use of the ALEX Portal
Users may use ALEX to review of their respective study attainment information including receiving of feedback related to their performance. Further the User has access to participation lists of the programs he/she is attending to.
In addition, Users have the possibility to decide on the visibility of alternatively linked services (e.g. Twitter) to other users.
ALEX portal can be used for studying, for example, by:
- attending online courses,
- taking part in exams,
- utilizing available pedagogic material available in ALEX to complete studies and/or perform assignments contained in ALEX,
- taking part in programs (trainings, exams) and/or academic discussions between other participants, program team and/or faculty,
- reviweing event information and educational material and saving them for the User’s own purposes, and
- viewing (but now downloading) of video material.
Obligations of the User
By registering as a User you agree to provide truthful and complete information to ALEX. Providing misleading or false information is forbidden. Further, you agree to keep your personal information up to date.
Further, you undertake not to directly or indirectly, (i) license, sell, lease, assign or otherwise transfer any of the contents on ALEX, (ii) alter or permit a third party to alter any part of the contents of ALEX nor to iii) disclose such material that due to its nature is clearly meant only for the distribution of the Users.
By submitting any content, information or feedback (“Material”) to ALEX you agree that you own the Material and have a right to publish it. You agree to obtain any necessary consent, permission or license for submitting any Material when required by law.
Aalto EE reserves the right to monitor or remove any Material you or other Users have submitted to or through ALEX. Due to our eventual inability to monitor or control all Material posted to or through ALEX or privately posted through ALEX, we are not responsible or liable for any Material any user submits to or through ALEX.
Any use or reliance on any Material posted through ALEX is at your own risk. We are not responsible for any truthfulness, completeness, accuracy or reliability of any Material posted through ALEX by you or other Users or by the opinions it represents. We are in no circumstances liable for the Material or any damages or loss of any kind as a result of the use of any Material posted or made available through ALEX.
You agree not to publish any unlawful, offensive or inappropriate Material through ALEX. For example, you agree not to create a false identity to ALEX or misrepresent your current or previous positions or qualifications. You also agree not to use or post anything that contains software viruses, worms, or any harmful code nor undertake any other unlawful or harmful actions.
You agree to respect the privacy of others when using ALEX and posting content to ALEX.
The user account will remain effective for the present. After the termination of your user account, Aalto EE reserves the right to delete any Material you have submitted to ALEX. Some traces or copies of the information or content you have submitted to ALEX may remain due to it being reposted or otherwise saved by other users of ALEX.
Availability of and Amendments to ALEX
Aalto EE reserves the right, in its sole discretion, to improve, correct and change the ALEX. During maintenance breaks or other times ALEX might not be available for use. Aalto EE may also decide to discontinue ALEX or any part thereof providing – unless unreasonable for Aalto EE considering the circumstances – a prior notice to you.
Third Party Links, Sites, and Services
We may have links to third-party websites or resources that are not owned or controlled by Aalto EE You note and agree that Aalto EE is not responsible for their availability or accuracy nor the content, unless it may be required by applicable law. Third-party links, sites and services have their own legal terms and privacy policies. You agree that clicking these links or using third-party sites or services is at your own account. Therefore, you are recommended to familiarize yourself with their legal terms and privacy policies before accessing or using any third-party links, sites and applications.
All data, content, information and materials that may be found in ALEX, including, but not limited to User information, logins and passwords, images, illustrations, graphics, photographs, audio clips, video clips, text, artwork, software or HTML code (collectively “Content”) are protected by privacy, confidentiality, trademark, copyright and/or other intellectual property rights or licenses held by Aalto EE, its affiliates or third parties who have licensed such materials and content to be used in ALEX.
The User acknowledges and accepts that use of ALEX does not in grant any rights or licenses to use such intellectual property. Especially, the User undertakes not to:
- copy information of other Users nor create any registers of these,
- re-publish any of the educational material (e.g. lecture material, handouts, assignments, instructions and articles and descriptions of practical cases protected by copyright and/or other intellectual property rights or licenses) outside of ALEX;
- download and/or save the videos even for the User’s own use.
We use our reasonable efforts to guarantee the security of ALEX. However, we cannot guarantee that unauthorized third parties will not be able to defeat our security measures. We ask you to inform us immediately of any unauthorized use of your user account or other security problems detected with ALEX.
Termination of User Account
You may terminate your user account if you no longer wish to use ALEX. In order to terminate your user account you may contact ALEX Support (firstname.lastname@example.org). After the termination you will no longer have access to ALEX and your user account will be deleted.
You agree that ALEX is offered on ”AS IS” and “AS AVAILABLE” basis. Aalto EE disclaims all warranties and conditions, whether express or implied, of merchantability or fitness for a particular purpose, or non-infringement.
Aalto EE disclaims all responsibility and liability for: (i) the availability, timeliness, completeness, accuracy, security or reliability of ALEX or any of its content; (ii) any harm caused to your computer system or mobile system, loss of information or data or other harm resulting from your access to or use of ALEX or any of its content; or (iii) deletion of data, failure to store or to transmit any content or communication. We cannot guarantee a failure free use of ALEX or that ALEX will fill your requirements.
DISCLAIMERS AND LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, AALTO EE AND/OR THE PERSONS OR ENTITIES AALTO EE WORKS WITH AND/OR THAT WORK FOR AALTO EE ARE NOT LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR ANY LOSS OF DATA, INFORMATION, OPPORTUNITIES, REPUTATION, PROFITS OR REVENUES, BUSINESS INTERRUPTION, INCONVENIENCE, OR INABILITY TO USE ALEX EVEN IF AALTO EE WOULD HAD BEEN NOTED OF THE POSSIBILITY OF SUCH DAMAGES. IN SOME JURISDICTIONS SOME LIMITATIONS OF LIABILITY CANNOT BE MADE, SO THESE LIMITATIONS MAY NOT APPLY TO YOU. IN THAT CASE THE LIMITATION TO THE LIABILITY OF AALTO EE IS MADE TO THE GREATEST EXTENT THE LAW PERMITS.
Governing Law and Dispute Resolution
Our Contact Information
Aalto University Executive Education Oy (business id 0590964-3)
Runeberginkatu 14–16, 00100 Helsinki
Tel. +358 10 837 3700