Managing service products or integrating services into an existing business is challenging. Creating new businesses around existing services and agile leadership needs self-innovation. Listening to and co-creating with clients is a key to development. There is a need to understand service strategies and access tools for incorporating service business areas into organizations.

Whether your main problem lies in client encounters, business models, integrating services, or creating new services, our program will give you and your organization new perspectives and tools to accelerate your business.

Leading Service Business is designed for top and senior executives working on strategic and operational issues in service management and looking to develop new services.

By attending the program you will:

• Improve your competence in leading a service company
• Understand the importance of the service area’s functions as part of the organization
• Learn to develop business models and design new services
• Receive new knowledge related to service-value creation
• Network with other professionals dealing with similar challenges

You can transfer up to three European credits (ECTS) from the Leading Service Business program towards an Aalto Executive MBA  or Aalto Part-time MBA Program.