Leading Service Business - Business Models, Service Design, Leading People

It takes unique understanding to operate and lead a business that sells services, rather than traditional products. This program offers you the opportunity to acquire vision, confidence and skills in developing your company’s service business.

Leading Service Business is designed for managers who are confronting strategic and operational issues in service management and want to develop new services.

By attending the program you will:

• Improve your competences in leading a service company
• Learn to develop business models and design services
• Receive new knowledge related to service-value creation
• Interact with an expanded professional network

From the Leading Service Business program, you can transfer up to 3 European credits (ECTS) towards the Aalto Executive MBA  or Aalto Part-time MBA Program.

Kirsi Gyldén presenting the Leading Service Business Program at Aalto EE Open House on May 12, 2011.