Leading Service Business - Business Models, Service Design, Leading People

It takes unique understanding to operate and lead a business that sells services, rather than traditional products. This program offers you the opportunity to acquire vision, confidence and skills in developing your company’s service business. The program content is designed to address the challenging aspects of services: innovation, business models, service design and leading people.

For Whom

Leading Service Business is a new program for managers who are confronting strategic and operational issues in service management and want to develop new services.

Benefits

• Improve your competences in leading a service company
• Learn to develop business models and design services
• New knowledge related to service-value creation
• Interaction with an expanded professional network
• Offers a path to further education; 3 credits are transferable to Aalto Part-time MBA or Executive MBA studies

Kirsi Gyldén presenting the Leading Service Business Program at Aalto EE Open House on May 12, 2011.